Talking about Customer Experience Journey Mapping and beyond

Five ways to increase customer loyalty

Five ways to increase customer loyalty

Getting customers is great but retaining them is really the name of the game when it comes to keeping your business going. Return business and customer loyalty will continue to keep the cash rolling in and to keep customers happy. Having a valuable, worthwhile product is obviously a huge part of this, but it’s only […]

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4 tips to help you boost your workforce productivity

4 tips to help you boost your workforce productivity

A productive workforce is always the backbone of a successful organization but there’s a lot that goes into making your workforce efficient and productive. We’re living in a digital era and there are undoubtedly too many distractions that can leave a huge impact on productivity. That’s the reason why it’s really important for an organization’s […]

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5 ways social media can help you collect quality customer feedback

5 ways social media can help you collect quality customer feedback

Until the end of the 20th Century there was a customer satisfaction theory that stated: “If someone is happy with your product, they will tell three people. If they are unhappy, they will tell fifteen”. Well, this can be quite a problem for many businesses as they wouldn’t know why the customer is unhappy and […]

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5 Simple ways to motivate your staff

5 Simple ways to motivate your staff

Passion is not always the driving factor behind why people work – many of them work just to make ends meet and not everyone is motivated to go the extra mile. Motivation is normally the key factor behind an employee’s performance and that’s the reason why keeping your workforce motivated is important for an organization’s […]

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5 Tips to Help You Improve Your Company Customer Service Strategy

5 Tips to Help You Improve Your Company Customer Service Strategy

Many companies spend thousands of dollars to promote their business and create a positive image; however, customer service is often overlooked. These businesses make it hard for customers to get the help and support they need which eventually creates negative impressions. It is no secret that if you provide excellent customer service, it will help […]

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