Create Smarter Customer Journeys

World's first Customer Journey Mapping Software with
Dynamic Real-time Voice of Customer Analytics

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How Mapovate Customer Journey Mapping works

Create
Personas

Understand your customers. Define journeys of different customer profiles

Draw Customer
Journeys

Define stages, touchpoints, and value moments that shape the end-to-end journey of your customers

Measure
Performance

Monitor multi-channel touchpoint performance directly on your journey maps

Get Notified
& Collaborate

Receive e-mail alerts and create follow-up actions to improve experiences

Contact Us for a Quick Enquiry

Why Mapovate

Journey map creation simplified!

The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease.
Ease of Use

Multiple Presentation Modes

Share completed journey maps easily with multiple stakeholders. View reports easily in presentation mode, save and export completed maps in pdf mode.
Present and Share

Collaboration enabled

Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps.
Collaboration

E-mail Notifications

Notify key stakeholders within your organisation when customers inform you about pain-points in their experience. Receive email alerts instantly when KPIs are not reached.
Email Notification

Realtime VOC Measurement

Collect and report Voice of Customer feedback seamlessly. Create and run surveys with the click of a button through Mapovate’s seamless integration with KnowledgeTRAK.
Real-time VOC Measurement

KnowledgeTRAK Integration

Your Mapovate subscription provides you with access to our VOC measurement solution KnowledgeTRAK, enabling you to create tailored customer surveys to measure touchpoints.
Integration

Real-time reporting dashboard

Capture VOC feedback for all your customer touchpoints across different interaction channels. See results in real time in your Customer Experience Journey Maps!
Dynamic Dashboard

Start your 14-day free trial today!

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