Use the wizard to develop maps with ease - helping you map customer journeys with simple and easy steps.
Export journey maps to popular formats to share with external stakeholders.
Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps.
Receive e-mail notifications and alerts when performance targets are not met.
Create and run surveys with the click of a button through Mapovate’s seamless integration with KnowledgeTRAK.
Link customer journey maps with feedback management systems, CRM, or Voice of Customer capturing tools.
Track the performance of your touch-points through the dynamic dashboard - updated with live feeds of your customer's feedback
Export different types of reports comparing your different metrics across touchpoints and channels.
Download cross-industry journey map templates to save you time and effort.
Download Sample Maps
Mapovate is ideal for
Why Customer Journey Mapping Matters