About Mapovate Customer Journey Maps

About Mapovate

Based in the UK and with offices located in Abu Dhabi and Dubai, Ethos Integrated Solutions has been helping clients deliver excellence in customer service for more than 20 years.

To support its clients, this multi-award-winning company developed a range of Voice of Customer, Customer Experience Training and Consultancy Solutions that help organisations achieve sustainable competitive advantage in service quality.

Mapovate is a milestone in customer experience delivery and for Ethos it manifests the company’s evolution from a consultancy to a fully-fledged integrated solutions provider that is a one-stop-shop for customer experience management worldwide.

Designed and created through years of experience in the UK with input from the company’s wealth of voice of customer measurement experience in the GCC, Mapovate utilises multiple touch points with quantifiable feedback.

Mapovate is able to integrate with any customer feedback system employed by an organisation and the software’s dynamic reporting capabilities can be specifically tailored in line with company objectives.


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