Talking about Customer Experience Journey Mapping and beyond

Top 5 tools for improving customer experience

Top 5 tools for improving customer experience

Improving customer experience has resulted in improved sales and profit margins for companies all around the world.
In this article, you will learn some of the tools and strategies you should employ to improve customer experience with your brand.
1: LIVE CHATS
Live chat boxes are a great way to connect with customers who have busy schedules. Many […]

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7 Rules for effective customer service communication

7 Rules for effective customer service communication

It is important that your customer service agents are able to communicate effectively with customers who are experiencing a problem or have a question.
In this article, you will learn 7 must-follow rules that will help your customer service agents communicate effectively with customers.
1: GET RID OF THE JARGON
Someone who is calling for help or clarification […]

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7 ways to create an effective customer experience strategy

7 ways to create an effective customer experience strategy

The way a customer experiences your company is important to your brand’s success, so it is important that you take the time to develop your customer experience strategy to please as many customers as possible.
Here are seven ways to do that:
1: USE ANALYTICS
Analytics are a great way to not only learn how many customers you […]

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4 Ways Customer Service Can Increase Sales

4 Ways Customer Service Can Increase Sales

Today, customer service is as important as ever. With influence from family, friends, and the internet, your customer service rating can make or break your company.
Here you will learn five ways how quality customer service can result in an increase in sales for your company:
1: BUILDS BRAND TRUST
When your customer service proves to be reliable, […]

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5 Effective Employee Retention Strategies

5 Effective Employee Retention Strategies

No company is complete without its employees and employee retention is one of the most valuable things to focus on for any successful organization. High turnover rates look bad not only for shareholders, but also for any potential new employees who might be planning to work at your organization.
Companies can ensure better retention rates by […]

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5 Reasons Why Taking Customer Feedback Is Really Important

5 Reasons Why Taking Customer Feedback Is Really Important

Customers are the cornerstone of any successful business – that’s the reason why it is important to keep them satisfied and engaged. One way to ensure that you are tuned in with your customers is to take customer feedback. This is a vital task for every great organization, and below are 5 reasons why it […]

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