Talking about Customer Experience Journey Mapping and beyond

The Golden Rules Of Call Center Agent Training

An efficient team of call center agents plays a great role in the growth of your organization. if your call center agents know how to communicate and deal with you customers, the chances of gaining new customers and retaining the current ones automatically increase. That’s why it’s really important for you to provide proper training […]

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How Mystery Shopping Can Improve The Customer Experience

Mystery shopping is an effective method for businesses to get insights and information about customer experience, something they would never usually have access to. Many customers willingly voice about their dissatisfaction with a product/service. However, the vast majority of customers will not voluntarily share their experience.
Most Customers Don’t Voice Out Unsatisfying Customer Experience
These customers likely […]

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Preparing For National Customer Service Week 2018

National Customer Service Week 2018 is fast approaching and all the organizations in Dubai and organizations worldwide are prepping for it. Held between Oct. 1 and 5, the week is set aside yearly to raise awareness for customer service and to showcase the efforts customer service agents put in to grow and maintain an […]

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Customer Journey Mapping: The Path to Loyal Customers

Customer Journey Mapping: The Path to Loyal Customers

There are many things that take place between the time a customer becomes aware of a product and the time they buy it. In some cases, they don’t even buy it at all. Every customer’s journey with a company is different, which is unfortunate for companies that wish they could simplify things. This is where […]

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Customer Experience Measurement: A Practical Guide to Measuring CX

Customer Experience Measurement: A Practical Guide to Measuring CX

No company can survive without its customers, which is why it’s so important to keep them satisfied. However, you can’t just trust your gut when it comes to customer satisfaction – you must have an ability to quantifiably measure every customer’s experience. This is why any successful organization must invest in a strong, accurate customer […]

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Essential Components of Effective Customer Journey Maps

Essential Components of Effective Customer Journey Maps

Commonly known as compact visualization of an end-to-end customer experience, customer journey maps empower businesses to make value-driven decisions. They help stakeholders deepen their understanding of customer’s behaviors, feelings, and thoughts throughout their journey.
However, building customer journey maps is hard. There are essential components you have to consider for results that meet your goals. […]

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