Being good at customer service is really important for a sales person to be successful. Creating a great customer experience requires great sales skills. As salespersons are the one who directly interact with the customers, they must know all the tips and tricks to convince and keep the customers retained. Below are some customer service […]

Work is an undesirable but necessary part of life for most people. While many would prefer not to work at all, the need to make ends meet is the major reason why many people work. Studies have shown that employees are far more productive if they are happy both in their personal and professional lives. […]

Almost not a day goes by in our lives without using 1 or 2 of our banks services. Whether its withdrawing from an ATM, shopping online, paying our bills or making money transfers through a mobile banking app. There’s a constant demand on the services the banks provide, and there’s a certain level of expectation […]

Providing superb customer service to your customers shouldn’t be a luxury, but a necessity at all times, especially for small businesses; because your clients are the reason why your bills are paid month after month and your customers are the reason why you still have a business. Below are some of the best practices to […]

For any business looking to provide their users with the products they need and the customer service that they deserve, knowing how to collect and act upon customer feedback is essential. Customer feedback gives businesses the guidance and information they need in making decisions. To learn and measure how satisfied your customers are, you need […]

Employees are a highly valuable asset for any organization. They are the gears that keep the company moving forward, providing a face for any business as well as handling communication with customers and vendors. In order to keep employees working as efficiently as possible, it is important for the organization to invest in the training […]