Commonly known as compact visualization of an end-to-end customer experience, customer journey maps empower businesses to make value-driven decisions. They help stakeholders deepen their understanding of customer’s behaviors, feelings, and thoughts throughout their journey.
However, building customer journey maps is hard. There are essential components you have to consider for results that meet your goals. […]
Success in business is often heavily correlated to the satisfaction of its customers. This is why it is so important to place emphasis on customer satisfaction and on improving the experience of every customer.
Companies should always be looking to make their customers happier, even if their scores are already pretty good. One way to improve […]
You’re good at customer service when you still project a professional and friendly tone even when you are tired or grumpy. Even if you are not working in customer service, improving your people skills is still a good idea. Below are 5 customer service skills that every employee should master.
Excessive slang, casual tone, […]
If you want to succeed, you need to know the importance of customer service. Customer retention is cheaper than customer acquisition. Attracting new customers is five times more expensive than retaining existing customers. It’s costly to locate new customers, so you shouldn’t risk losing your existing ones. You should do whatever it takes to keep […]
Customers will leave you if you have poor customer service. If you want to retain your existing customers and attract new ones, you should learn the do’s and don’ts of excellent customer service.
Be Honest at All Times
Broken promises destroy trust, so do what you promised. You should always be fair about additional charges, prices and […]
Customer service can make or break your company. Poor customer service will never help you get new customers. When you combine a high-quality service or product with excellent customer service, you will have loyal customers and more sales.
To retain customers, below are 5 essential customer service tips you must employ:
1: Always Maintain a Positive Attitude