Talking about Customer Experience Journey Mapping and beyond

Why Employee Happiness Is Your Responsibility

Employee happiness grows in popularity as businesses have grown to realize that cheerful employees are more beneficial to the victory of the organization. But, what actually defines the term “employee happiness”? This term is more than an employee entering the office with a smile on your face. Rather it is about the positive feelings that […]

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Top Secrets To Employee Happiness

It is no secret that employee happiness is becoming more difficult to understand as the years go by. The risk of staff underperforming or leaving is just as vital to the business on a whole as it is to the employer. Here are the top secrets that you can and probably should practice to maintain […]

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Factors That Determine Workplace Happiness Levels

While happiness is a state that cannot be forced onto an employee, there are many factors which can assist in uplifting that key factor in the office.
Here are a few factors which can influence happiness levels in the workplace:
Communicative Environment – Other than your home, you spend more time in the office than anywhere else. […]

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Why Employee Happiness Is Equal To Customer Happiness?

If there’s something you need to know to get your business to be totally successful is an ongoing and fluent stream of happy customers. Actually, some may say that the “key” to achieve customer happiness is “employee happiness”.
Knowing all of this, the equation is pretty simple:
Employee happiness = Customer happiness.
Happy employees are, basically, the foundation […]

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What’s in Store for Customer Experience in 2019?

Only a mere few years ago, the term customer experience was not used as much as it is being used today. In fact, it was used interchangeably with the term customer service which is, in fact, two different things. Customer experience is what the client takes away from your company after having interacting with your […]

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How to Deliver Great Customer-First Experiences

In the highly competitive world of business, customer happiness should always be one of your main priorities. You know those tired old clichés of ‘the customer is always right’ and ‘the customer is king’ and while they may make you cringe and die a little inside, if you scratch the surface, these sayings make perfect […]

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