Talking about Customer Experience Journey Mapping and beyond

Essential Components of Effective Customer Journey Maps

Essential Components of Effective Customer Journey Maps

Commonly known as compact visualization of an end-to-end customer experience, customer journey maps empower businesses to make value-driven decisions. They help stakeholders deepen their understanding of customer’s behaviors, feelings, and thoughts throughout their journey.
However, building customer journey maps is hard. There are essential components you have to consider for results that meet your goals. […]

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5 Customer Service Skills Every Employee Needs

5 Reasons Why Customer Service Is More Important Than Anything

You’re good at customer service when you still project a professional and friendly tone even when you are tired or grumpy. Even if you are not working in customer service, improving your people skills is still a good idea. Below are 5 customer service skills that every employee should master.
1: Communication
Excessive slang, casual tone, […]

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5 Reasons Why Customer Service Is More Important Than Anything Else

5 Reasons Why Customer Service Is More Important Than Anything Else

If you want to succeed, you need to know the importance of customer service. Customer retention is cheaper than customer acquisition. Attracting new customers is five times more expensive than retaining existing customers. It’s costly to locate new customers, so you shouldn’t risk losing your existing ones. You should do whatever it takes to keep […]

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Do’s and Don’ts of Excellent Customer Service

Do's and Don'ts of Excellent Customer Service

Customers will leave you if you have poor customer service. If you want to retain your existing customers and attract new ones, you should learn the do’s and don’ts of excellent customer service.
Be Honest at All Times
Broken promises destroy trust, so do what you promised. You should always be fair about additional charges, prices and […]

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5 Essential Customer Service Tips You Must Employ

5 Essential Customer Service Tips You Must Employ

Customer service can make or break your company. Poor customer service will never help you get new customers. When you combine a high-quality service or product with excellent customer service, you will have loyal customers and more sales.
To retain customers, below are 5 essential customer service tips you must employ:
1: Always Maintain a Positive Attitude
You […]

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