Talking about Customer Experience Journey Mapping and beyond

How to Deliver Great Customer-First Experiences

In the highly competitive world of business, customer happiness should always be one of your main priorities. You know those tired old clichés of ‘the customer is always right’ and ‘the customer is king’ and while they may make you cringe and die a little inside, if you scratch the surface, these sayings make perfect […]

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Utilizing Technology To Improve Customer Service

Excellent customer service plays a crucial role in the success of your business. It provides reliable customer service feedback, consolidated support requests, real-time reports, excellent dashboards, smooth workflow automation, useful knowledge base for the workforce, and a whole lot more of valuable data.
Responsive customer service is imperative to the business of all sizes. Quality customer […]

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Why Promoting Employee Happiness Benefits Everyone

Why Promoting Employee Happiness Benefits Everyone

Traditionally, businesses were only concerned with issues such as product development, maximizing profit in an efficient way and so on. But today, employee happiness has increasingly become an important trait in a thriving business. According to a study published in the Harvard Business Review, salespeople who were happier, raised their sales by 37%. This is […]

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The Importance of Customer Satisfaction

The Importance of Customer Satisfaction

You’ve no doubt heard the expression ‘the customer is always right’ but have you stopped to think about exactly why your customers are so valuable? Sure, they spend their money and buy from you, but they’re about so much more than that.

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What Mystery Shopping Can Teach You About Customer Service

What Mystery Shopping Can Teach You About Customer Service

Mystery shopping can be a great way to try new things, get free meals, and even make some money on the side. However, it can also be a very educational experience. Becoming a mystery shopper can really teach you many things about the business world, and especially about customer service.
If you never really paid […]

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Ultimate Guide to Customer Experience Mapping

Ultimate Guide to Customer Experience Mapping

A great customer experience can help set your company apart from all of your competitors. But it isn’t always easy to know what your customers are looking for or how to cater to them specifically. Fortunately, you can use customer experience mapping to help you gain a better understanding of your own company as well […]

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