Mystery shopping is an effective method for businesses to get insights and information about customer experience, something they would never usually have access to. Many customers willingly voice about their dissatisfaction with a product/service. However, the vast majority of customers will not voluntarily share their experience.
Most Customers Don’t Voice Out Unsatisfying Customer Experience
These customers likely […]
National Customer Service Week 2018 is fast approaching and all the organizations in Dubai and organizations worldwide are prepping for it. Held between Oct. 1 and 5, the week is set aside yearly to raise awareness for customer service and to showcase the efforts customer service agents put in to grow and maintain an […]
There are many things that take place between the time a customer becomes aware of a product and the time they buy it. In some cases, they don’t even buy it at all. Every customer’s journey with a company is different, which is unfortunate for companies that wish they could simplify things. This is where […]
No company can survive without its customers, which is why it’s so important to keep them satisfied. However, you can’t just trust your gut when it comes to customer satisfaction – you must have an ability to quantifiably measure every customer’s experience. This is why any successful organization must invest in a strong, accurate customer […]
Commonly known as compact visualization of an end-to-end customer experience, customer journey maps empower businesses to make value-driven decisions. They help stakeholders deepen their understanding of customer’s behaviors, feelings, and thoughts throughout their journey.
However, building customer journey maps is hard. There are essential components you have to consider for results that meet your goals. […]
Success in business is often heavily correlated to the satisfaction of its customers. This is why it is so important to place emphasis on customer satisfaction and on improving the experience of every customer.
Companies should always be looking to make their customers happier, even if their scores are already pretty good. One way to improve […]