Talking about Customer Experience Journey Mapping and beyond

4 Reasons why Employee Happiness should be your topmost priority

4 Reasons why Employee Happiness should be your topmost priority

In every business, employees are the core of the business success. In order to retain business stability, it is necessary for the management of the organizations to give extra attention to their employee’s happiness, which is usually neglected.
There are various reasons why employees happiness should be your topmost priority, some of them are as follows:
1: […]

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5 trends most likely to shape the future of customer Service in 2018

5 trends most likely to shape the future of customer Service in 2018

Customer service is one of the most important aspects of every business today and, because of the massive reach customers have due to the various advances in technology, customer service can make or break a company.
So to help business owners and customers alike prepare for the future, here are five trends that will likely shape […]

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Customer feedback: when and how to collect it ?

Customer Feedback: when and how to collect it ?

Getting quality customer feedback is really important for a business as it helps improve marketing, product development, operations and more. Numerous businesses fail because they don’t listen to their customers and their employees. The customers are the people who spend most of their money on your products or services so; listening to their feedback is […]

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Why is Customer Journey Mapping Important for UAE’s Multicultural Consumers

Developing a customer journey experience map is an essential tool helping identify each step of consumers’ experiences.
From initial contact, their engagement behaviour and patterns in the lead up to ‘conversion’, (purchase, sign-up – the end goal of the journey), as well as post-conversion activity such as revisits, repeat purchases, referrals and loyalty. A well thought […]

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