Talking about Customer Experience Journey Mapping and beyond

7 ways to create an effective customer experience strategy

7 ways to create an effective customer experience strategy

The way a customer experiences your company is important to your brand’s success, so it is important that you take the time to develop your customer experience strategy to please as many customers as possible.
Here are seven ways to do that:
1: USE ANALYTICS
Analytics are a great way to not only learn how many customers you […]

Read More

4 Ways Customer Service Can Increase Sales

4 Ways Customer Service Can Increase Sales

Today, customer service is as important as ever. With influence from family, friends, and the internet, your customer service rating can make or break your company.
Here you will learn five ways how quality customer service can result in an increase in sales for your company:
1: BUILDS BRAND TRUST
When your customer service proves to be reliable, […]

Read More

5 Effective Employee Retention Strategies

5 Effective Employee Retention Strategies

No company is complete without its employees and employee retention is one of the most valuable things to focus on for any successful organization. High turnover rates look bad not only for shareholders, but also for any potential new employees who might be planning to work at your organization.
Companies can ensure better retention rates by […]

Read More

5 Reasons Why Taking Customer Feedback Is Really Important

5 Reasons Why Taking Customer Feedback Is Really Important

Customers are the cornerstone of any successful business – that’s the reason why it is important to keep them satisfied and engaged. One way to ensure that you are tuned in with your customers is to take customer feedback. This is a vital task for every great organization, and below are 5 reasons why it […]

Read More

3 Digital Customer Support Trends To Watch Out For In 2018

3 Digital Customer Support Trends To Watch Out For In 2018

We’re living in a digital era and most customers expect the best digital customer support from businesses. Digital customer support usually includes meeting and satisfying the needs of clients through digital channels. These can be through email messages, text messages, websites, social media, online chats, and more. Many companies and businesses today have already established […]

Read More

4 Ways How Customer Feedback Can Benefit Your Business

4 Ways How Customer Feedback Can Benefit Your Business

If you own a business, you are probably doing your best to please all your customers, fulfill their needs, ensure their satisfaction and keep them loyal to your products or services. However, how can you really be so sure that your efforts bring in the desired results? If you fail to figure out what your […]

Read More
1 3 4 5 6 7 12

Start your 14-day free trial today!

Get Started