You’re good at customer service when you still project a professional and friendly tone even when you are tired or grumpy. Even if you are not working in customer service, improving your people skills is still a good idea. Below are 5 customer service skills that every employee should master.
Excessive slang, casual tone, […]
If you want to succeed, you need to know the importance of customer service. Customer retention is cheaper than customer acquisition. Attracting new customers is five times more expensive than retaining existing customers. It’s costly to locate new customers, so you shouldn’t risk losing your existing ones. You should do whatever it takes to keep […]
Customers will leave you if you have poor customer service. If you want to retain your existing customers and attract new ones, you should learn the do’s and don’ts of excellent customer service.
Be Honest at All Times
Broken promises destroy trust, so do what you promised. You should always be fair about additional charges, prices and […]
Customer service can make or break your company. Poor customer service will never help you get new customers. When you combine a high-quality service or product with excellent customer service, you will have loyal customers and more sales.
To retain customers, below are 5 essential customer service tips you must employ:
1: Always Maintain a Positive Attitude
Improving customer experience has resulted in improved sales and profit margins for companies all around the world.
In this article, you will learn some of the tools and strategies you should employ to improve customer experience with your brand.
1: LIVE CHATS
Live chat boxes are a great way to connect with customers who have busy schedules. Many […]
It is important that your customer service agents are able to communicate effectively with customers who are experiencing a problem or have a question.
In this article, you will learn 7 must-follow rules that will help your customer service agents communicate effectively with customers.
1: GET RID OF THE JARGON
Someone who is calling for help or clarification […]