Talking about Customer Experience Journey Mapping and beyond

Do you offer any products that integrate directly with Mapovate already?

All paid MAPOVATE subscriptions come with our Customer Experience Measurement solution, KnowledgeTRAK. This is already integrated with MAPOVATE and allows you to immediately start collecting customer feedback through either surveys, at no additional cost, or through tailor-made Mystery Shopping Programs! For further information on this and for help and training, please contact sales@mapovate.com or refer […]

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How do I upgrade my account?

If you want to upgrade your account or add additional services at any time, visit the billing section by clicking on your name, selecting account settings, and then billing and follow the onscreen instructions. All upgrades will be active as soon as the payment is received.

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How do I downgrade my account?

If you want to downgrade your account or remove additional service, visit the ‘my account’ section. Any downgrades will take effect at the end of the current billing cycle. Please be aware that when you downgrade, any stored information outside the revised subscription package will be deleted. 

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How do I cancel my Mapovate account?

If you want to cancel your account, follow the instructions in the ‘my account’ section of the application via the website. Cancellations will take effect at the end of the current billing cycle. Upon termination of your subscription, your login credentials will remain intact, and your maps will be preserved on our servers for 24 […]

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