Talking about Customer Experience Journey Mapping and beyond

Customer Experience Trends in 2017

Customer Experience or CX – we all know the critical importance it plays in a company’s success – in both offline and online customer engagement.
With the ever-evolving access to meaningful consumer data and analytics, organisations have the insights at hand to shape their customer experience proactively.
2017 sees a number of agreed trend predictions relevant […]

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What is a customer touchpoint?

Succeeding in business is all about increasing revenue, growing and ensuring a return on investment.
And no matter what the business, product or sector to acheive the above ensuring great customer service should be on top of every business owner or manager’s list.  Ensuring good quality interactions with customers at every opportunity is crucial and this […]

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