Reposted from cx-journey.com By Annette Franz, CCXP Today I’m pleased to share a guest post by Fred McClimans, Partner, McClimans Group. In this post, Fred addresses the challenges faced today in aligning your operations to the way your customers discover, engage, purchase, use, and discard your product, and outlines five steps you can take to stay […]
Going Off-Road with Your Customer’s Journey
