Reposted from Superoffice.com
by Toma Kulbytė on 10 February, 2016
Post summary:
What is customer experience?
Customer experience is the new battlefield
The importance of multi-channel servicing will increase
Mobile customer experience is priority
Customer frustration will lead to churn
Self-service help will be the first choice
It seems that it was only yesterday that every business claimed the key to winning customers was in […]