Talking about Customer Experience Journey Mapping and beyond

32 customer experience statistics you need to know for 2016

Reposted from by Toma Kulbytė on 10 February, 2016  Post summary: What is customer experience? Customer experience is the new battlefield The importance of multi-channel servicing will increase Mobile customer experience is priority Customer frustration will lead to churn Self-service help will be the first choice It seems that it was only yesterday that every […]

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All you need to know about Customer Journey Mapping

Reposted from CMO Digital Forum Stories have defined our world. They have been with us since the dawn of communication, from cave walls to the tall tales recounted around fires. They have continued to evolve, with their purpose remaining the same: to entertain, to share common experiences, to teach and to pass on traditions.” Francisco […]

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