Some of its key features can be summarised as follows:
- Wizard: The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease.
- Real-time reporting dashboard: Capture VOC feedback for all your customer touchpoints across different interaction channels.
- Collaboration: Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps.
- E-mail Notifications: Notify key stakeholders within your organisation when customers inform you about pain-points in their experience.
- All paid Mapovate subscriptions come with our Customer Experience Measurement solution, KnowledgeTRAK