Some of its key features can be summarised as follows:

• Wizard: The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease.
• Real-time reporting dashboard: Capture VOC feedback for all your customer touchpoints across different interaction channels.
• Collaboration: Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps.
• E-mail Notifications: Notify key stakeholders within your organisation when customers inform you about pain-points in their experience.
• All paid Mapovate subscriptions come with our Customer Experience Measurement solution, KnowledgeTRAK