Customer Journey Maps are a visual representation of the points at which customers touch your organisation throughout their journey of the use of your product/ services. It identifies all of the possible touch points from collecting information through to the loyalty stage of your customer’s journey.
Customer Journey Maps are a visual representation of the points at which customers touch your organisation throughout their journey of the use of your product/ services. It identifies all of the possible touch points from collecting information through to the loyalty stage of your customer’s journey.