Talking about Customer Experience Journey Mapping and beyond

What are Collaborators?

Collaborators are people within your organisation who are interested in seeing the visual representation of your customer journey map. These will usually be key stakeholders in the business or in the process. Through MAPOVATE, these stakeholders will be able to have conversations with each other and comment on various items within the solution to make a call to action or a comment on a touchpoint’s performance to expectation.

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