At Mapovate the linkage can be created through two options whether the manual data entry based on your internal KPI’s or automatically by linking the measures with your internal systems and KPI’s (such as linking the waiting time KPI’s with your queuing system or IVR system to record the actual time and compare it with the targeted KPI’s).
Talking about Customer Experience Journey Mapping and beyond
How can I link KPIs to touchpoints?
At Mapovate the linkage can be created through two options whether the manual data entry based on your internal KPI’s or automatically by linking the measures with your internal systems and KPI’s (such as linking the waiting time KPI’s with your queuing system or IVR system to record the actual time and compare it with the targeted KPI’s).