Customer Journey Maps are a visual representation of the points at which customers touch your organisation throughout their journey of the use of your product/ services. It identifies all of the possible touch points from collecting information through to the loyalty stage of your customer’s journey.
Talking about Customer Experience Journey Mapping and beyond
What are Customer Journey Maps?
Customer Journey Maps are a visual representation of the points at which customers touch your organisation throughout their journey of the use of your product/ services. It identifies all of the possible touch points from collecting information through to the loyalty stage of your customer’s journey.